Policies

Purchasing:

All our jewellery are exclusively designed and hand-made at our London studio in either one-offs or limited edition. We have most of the products listed here for sale in stock and ready to dispatch, but occasionally we have to make pieces to order and these can take 2-4 weeks to complete. We will send you an email to confirm your order and the proposed dispatch date.

All goods must be paid for in full prior to dispatch. All our prices are listed in British Pound Sterling and are inclusive of VAT at the current UK rate of 20% (Vat no: GB 676225616).

Shipping:

We currently ship to the UK, Europe, North America, Australia and Japan. Shipping varies based on the destination so please choose your country when checking out and the costs will be added to your order (if your country is not listed in the check out options, please contact us to see if we can accommodate your request).

For non-UK customers, please note that we are not liable for any sales tax or duties payable on orders from outside of the UK.

All items come with a gift box and are shipped via Royal Mail’s secure services as follows:

·         UK: Special Delivery £7.00 (delivered next working day by 1pm)

·         Europe: International Tracked & Signed £10.00 (delivered in approximately 3-5 working days)

·         Rest of the World: International Tracked & Signed £12.00 (delivered in approximately 5-7 working days)

Returns:

We want you to be happy with your purchase; so if you are not completely satisfied please contact us at once. We will offer a refund or exchange within 7 working days of receipt, on the condition that your order is returned to us in its original condition, unworn and un-used and with the full original packaging; with the exception of personalized or customized items and rings made to size which cannot be returned.

If you would like to return an item, please send us an email first with your reason for returning, and we will respond with the returns delivery address. We advise that you use a fully insured and registered method of delivery when returning an item as we do not accept any responsibility for items lost, stolen or damaged in transit when returned to us and we are not responsible for postage costs for returned items.

The above does not affect your statutory rights.

Copyrights:

All jewellery designs, images, and website content are the property of EM Jewellery and are protected under copyright laws.